Omni Channel Contact Center Solution from Alliance enables customer to opt for communication on their preferred channel like Voice,Chat,Email,WhatApp & Social Media.It Presents a unified view of customers,history and issue tickets from all channels for ease of management and improves speed of resolution.Omni channel Contact center solution is designed to streamline your customer service operations,enhance customer satisfaction,and boost efficiency.
Alliance Omnichannel contact center solution enables communication across all popular channels like Voice,Chat,Social Media,and email from a single user interface.It presents an integrated view of all channels for ease of management and maximum utilization of resources.