Call center Solution
Your call center operation requires a proactive,scalable,end-to-end solution to monitor and manage all processes.Alliance IOVOX Call center dialer is just what you need.It provides visibility and control over the performance and productivity of your call center.Alliance IOVOX call center solution is a Omni Channel solution with all the advance features to suit as per your business requirement.
Our Key Offerings:
Automatic Call Distribution
Routes the calls to best suitable agents based on skill sets for faster customer resolution. Inbound and outbound dialerMultiple dialing options for outbound and inbound processes such as Predictive,Progressive,Preview and manual dialing.
Multilevel IVR
Create multi-level and custom voice greetings to your IVR menu as per your business requirements.
Voice Logger
Records all inbound and outbound calls for quality monitoring and agent performance evaluation.
Voice blasting
Broadcast voice message to large target audience for different campaigns without deploying extra agents.
Missed call alert
Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.
Real-Time Call Monitoring
Monitor real-time activity of agents from one place like agent performance,call logs and call analytics.
Click to Call
Call the customer directly from your CRM or on a Website for quick and efficient communication with the customer.
Real-Time Call Reports
Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.
MIS Report
Complete and comprehensive reporting of your Agents,call & Campaigns.
Inbuilt CRM
Inbuilt CRM displays customer details when a call is connected.
