IVRS-Telephony Voice interaction response
IVR stands for an interactive voice response, is a technology that allows businesses to connect with consumers using pre-recorded voice messages and DTMF / voice input through a keypad to automate inbound calls.
Alliance Interactive Voice Response (IVR) Solution is a cost-effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. Alliance IVR can be used to automate a wide range of business applications.
Benefits of IVR..
Improve Customer Experience
Alliance Smart IVR route the calls intelligently to right agent as per the details entered by customer from offered menu. This make easier for the customer to get connected, not only delight your customer but also improve the customer retention rate of the business.
Improve Productivity
With automated IVR.Call can be routed to the specific department and addressing customer’s needs quickly which increase agent productivity.
Manage Large Volume Call
Alliance automated IVR helps to handle large call volumes efficiently by independently dealing with incoming queries and intelligently routing to the right agent.
IVR enables small support teams to handle large numbers of customer calls by independently dealing with incoming queries and smartly routing calls to the right person in the right department.
Personalised Experience
Alliance IVR can be configured to play personalized greeting messages for known customers and greet them with names and preferred language, which give a personalized feel to customers.
Generate Leads
IVR with voice blasting increases efficiency and maximises audience reach. It is a great tool to capture leads and connect with leads immediately and increases the chances of conversion.
Getting Feedback
Expand your ability to gather valuable feedback from customers with surveys that populate your database from IVR solution.
