IP PBX
IP PBX (Internet Protocol Private Branch Exchange) is a telecommunication device that provides voice connectivity to desk phones within an office using an internet connection. It acts as a central switching system for all the business communications like phone calls, video calls, email, fax, messages etc.
Features that make our IP-PBX.
AUTO ATTENDANT WITH VIRTUAL ASSISTANT
Alliance combines an auto attendant feature with a Virtual Assistant to provide automated call handling and assistance, streamlining communication for a more productive, customer-friendly experience.
IVR
Alliance PBX has an in-built IVR solution that uses artificial intelligence to understand natural language input from callers, improving caller interactions by providing pertinent information quickly while routing calls more efficiently.
INTELLIGENT CALL MANAGEMENT
It leverages AI and advanced call routing techniques to optimize the handling of incoming and outgoing calls within a business communication system. It ensures that calls are directed efficiently to the right individuals or departments.
SMARTPHONE AS AN EXTENSION
Alliance IP PBX can connect with the smartphones through SIP extension within Wi-Fi range. This feature helps to receive and make calls while roaming around the premises / nearby location.
VOICE LOGGER
Alliance IP PBX has in-built call recording software which enables you to record both incoming & outgoing calls for quality monitoring and disputes resolution. You can filter the files based on source, destination, time and duration.
WEB-BASED RECEPTIONIST CONSOLE
IP PBX enables the operator to view detailed information about PBX activities in real-time. It helps the operator to operate efficiently and perform quality monitoring with its enhanced features.
AUDIO CONFERENCE BRIDGING
With an in-built audio conference facility, Alliance IP PBX enables all users to host conference calls with a protected password. It supports multi-party conferencing with 6 or more people. The talker optimization feature enables the talker who is not speaking to be muted ensuring there is no build-up in background noise.
VIDEO CALLING & CONFERENCING
Alliance IP PBX supports superior-quality video calling. Needs no other hardware except video cameras. Multiple participants and presenters can share their videos simultaneously over the web using the in-built or external webcam.
SEAMLESS INTEGRATION WITH EXISTING PBX
Alliance IP PBX can be integrated seamlessly with existing EPABX and ensures to provide advanced features like – voicemail to email, IVR, distributed office setup, and unlimited voice recording.
SEAMLESS INTEGRATION WITH 3RD PARTY SOFTWARE
Alliance can be integrated seamlessly with 3rd Party tools – Email,
SMS, WhatsApp, Social Media, Chat, CRM, PMS, HMS, ERP etc which will
help to enhance customer service and increase organisational efficiency.
